Refund Policy

Refund & Cancellation Policy

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We understand that plans can change. To ensure we can offer our workspace and parking to as many people as possible, we have the following policy in place:

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1. Hot Desks & Parking Spaces

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• Full Refund: Cancellations made at least 24 hours before your booking start time (e.g., by 8:30 AM the day before) are eligible for a full refund.

• Late Cancellations: Cancellations made within 24 hours of the booking start time are non-refundable.

• No-Shows: If you do not arrive for your booking, no refund will be issued.

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2. Meeting Room Bookings

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Because meeting rooms are in high demand and require preparation:

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• Full Refund: Cancellations made more than 48 hours in advance.

• 50% Refund: Cancellations made between 24 and 48 hours in advance.

• Non-Refundable: Cancellations made less than 24 hours before the booking.

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3. How to Cancel

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To cancel or reschedule your booking, please use one of the following methods:

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• Online: Log in to your account on our website and manage your bookings.

• Email: Contact us at hello@yorkgatewayworkspace.co.uk

• Phone: Call us on 01904 481818

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4. Our Commitment

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If we are forced to close the office or cancel your booking due to unforeseen circumstances (e.g., power failure or building maintenance), we will offer you a full refund or a free rescheduled booking, whichever you prefer.

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5. Statutory Rights

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This policy does not affect your statutory rights under the Consumer Rights Act 2015. For services booked online, you generally have a 14-day "cooling-off" period, unless the service is booked for a specific date (which applies to our desk and room rentals).